Shipping Policy
At Maanaé Beauty, we believe that beauty should arrive with the same care and elegance with which it is created.
We are committed to delivering your favourite beauty essentials safely, securely and conveniently, ensuring a seamless shopping experience from checkout to doorstep.
1. Shipping Coverage
Maanaé Beauty offers shipping across serviceable locations in India.
Delivery availability depends on courier partner coverage and the postal code provided during checkout.
International shipping is not currently included under this policy. Any future international shipping services will be subject to separate delivery charges, customs requirements and applicable regulations.
2. Order Processing Time
Orders are ordinarily processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays or non-working days will be processed on the next business day.
During product launches, promotional events or periods of high demand, processing may take longer.
3. Estimated Delivery Timelines
Our proposed standard delivery timelines are:
- Metro Cities: Approximately 3–5 business days after dispatch.
- Other Urban Locations: Approximately 4–7 business days after dispatch.
- Remote and Rural Locations: Approximately 5–10 business days after dispatch.
These are estimated delivery periods and not guaranteed delivery dates.
Actual delivery times may vary based on location, logistics availability, weather conditions, public holidays and other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.
Any free-shipping offers, minimum order requirements or promotional shipping benefits will be communicated through the website.
Maanaé Beauty reserves the right to revise shipping charges and promotional thresholds from time to time.
5. Order Confirmation and Tracking
Once your order has been successfully placed, you will receive an order confirmation through the contact details provided during checkout.
After dispatch, shipment tracking information will be shared where supported by our logistics partner.
Customers can use the tracking details to follow the progress of their delivery.
6. Packaging and Product Safety
We take special care in packaging cosmetics and beauty products to minimise the risk of damage during transit.
Products are packed using suitable protective materials to help maintain their quality, hygiene and integrity.
Customers are encouraged to inspect their packages upon delivery and report any visible damage promptly.
7. Delivery Delays
Although we aim to meet estimated delivery timelines, delays may occasionally occur due to:
- Weather conditions or natural disruptions.
- Courier service interruptions.
- Public holidays or regional restrictions.
- Incorrect or incomplete delivery information.
- High order volumes during promotions.
- Other circumstances beyond our reasonable control.
Where a significant delay is identified, we will make reasonable efforts to provide updated delivery information.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for ensuring that the shipping address, contact number and postal code entered during checkout are accurate and complete.
If an incorrect address is provided, please contact customer support immediately.
Address changes may be possible before dispatch but cannot be guaranteed once the shipment is in transit.
Additional delivery charges arising from incorrect information may be communicated to the customer before any further shipping attempt.
9. Failed Delivery Attempts
Our courier partners may attempt delivery according to their standard procedures.
If delivery is unsuccessful because the recipient is unavailable, the address is incomplete or the shipment is refused, the courier may arrange another attempt or return the shipment to us.
Any reshipping charges, where applicable, will be communicated before a replacement shipment is arranged.
10. Damaged or Missing Products
If your package arrives damaged or contains an incorrect or missing product, please contact our customer support team within 48 hours of delivery wherever reasonably possible.
Provide your order number, a description of the issue and supporting photographs.
Our team will review the concern and assist with an appropriate resolution under our Return & Cancellation Policy and applicable consumer protection laws.
11. Order Cancellation Before Dispatch
Customers may request cancellation before an order is packed or dispatched.
Once dispatched, cancellation may no longer be possible, and any return or refund request will be handled according to our Return & Cancellation Policy.
12. Contact Information
For shipping enquiries, order tracking or delivery assistance, please contact:
MAWI BEAUTY PRIVATE LIMITED
-
B-16, SBH Colony, Saidabad,
Hyderabad – 500059, Telangana, India. - contact@maanaebeauty.com
- 8179218481
- maanaebeauty.com