Return & Cancellation Policy

At Maanaé Beauty, we believe that every beauty experience should be filled with confidence, care and satisfaction. We take great care in packaging and delivering our products to ensure they reach you in excellent condition.

Due to the personal nature of cosmetics, makeup, skincare and beauty products, we maintain specific return and cancellation guidelines to protect product quality, hygiene and customer safety.

1. Return Eligibility

For hygiene and safety reasons, beauty and personal care products are generally non-returnable once delivered, except in the following circumstances:

You have received an incorrect product.
The product has arrived damaged or broken.
The product is defective or has leaked during transit.
The product has expired at the time of delivery.
The product is materially different from the item ordered.

Eligible concerns should be reported within 48 hours of delivery, together with photographs or supporting evidence.

This reporting window does not limit any rights or remedies available under applicable consumer protection laws.

2. Non-Returnable Products

Returns or exchanges are generally not accepted for:

Products that have been opened, used or tested.
Products returned because of personal shade preferences or a change of mind.
Items damaged due to improper handling or storage after delivery.
Products without original packaging or identifiable order details, unless otherwise required by law.
Complimentary samples, promotional gifts and items expressly marked as final sale, subject to statutory consumer rights.

Please review product descriptions, shades, ingredients and usage instructions carefully before placing an order.

3. How to Request a Return or Replacement

If you receive a damaged, defective or incorrect product, please contact our customer support team with:

Your order number.
Your registered name and contact information.
A brief description of the issue.
Clear photographs of the product and packaging.
An unboxing video, if available.

Our customer support team will review your request and communicate the next steps.

We may request additional information or arrange collection of the affected product where necessary.

4. Replacement Policy

For verified eligible claims, Maanaé Beauty may arrange a replacement of the same product, subject to stock availability.

If the original product is unavailable, we may offer an appropriate alternative or a refund, as applicable and with your agreement.

5. Refund Policy

Where a refund is approved, it will ordinarily be initiated within 7–10 business days after verification of the claim or receipt and inspection of the returned product, where applicable.

Refunds will generally be processed through the original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For prepaid orders cancelled before dispatch, the refund will be initiated after cancellation is confirmed.

Any legally required refunds will be processed in accordance with applicable law.

6. Order Cancellation

Customers may request cancellation before an order has been packed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return and refund provisions will apply.

To request cancellation, contact customer support as soon as possible with your order number.

7. Cancellation by Maanaé Beauty

We reserve the right to cancel an order in circumstances including:

Product unavailability.
Payment verification failure.
Incorrect pricing or product information.
Suspected fraudulent or unauthorised transactions.
Delivery restrictions or circumstances beyond our reasonable control.

Where payment has already been received for a cancelled order, the eligible amount will be refunded.

8. Incorrect Delivery Address

Customers are responsible for providing accurate shipping and contact information.

Address modifications may be accommodated before dispatch but cannot be guaranteed after the shipment has been handed over to the courier partner.

9. Contact Us

For return, replacement, refund or cancellation assistance, please contact:

MAWI BEAUTY PRIVATE LIMITED